Best Practices

Audi dealership builds trust with tablet-based sales

Though it just opened in November, Audi Wesley Chapel in suburban Tampa, Fla., is already overperforming using a tablet-based, nonconfrontational sales process.

Best Practices Digital Edition Best Practices Supplement
Our Best Practices and Next Practices supplements explore success stories of auto dealers around the country who have implemented best practices within their dealerships.

Home of the two-wheel loaner vehicle

Steven Mitchell's passions as a lifelong cyclist and third-generation auto retailer came together when his dealership group gave up a slice of its employee parking lot for a bike trail.

MORE BEST PRACTICES NEWS VIDEO DEALER AWARDS
UPDATED: 5/7/18 2:16 pm ET - corrected
Free services boost customer-pay work

Mercedes-Benz of Draper's VIP Card gives customers free services such as flat-tire repair or even renewal of state vehicle registrations to bring them back more often.

Retailer's dog park breeds goodwill

When Beardmore Subaru expanded its service department, it had some space left over. So it turned a piece of its property into a full-fledged dog park.

Texting repair info boosts sales, satisfaction

Audi of Wallingford in Connecticut uses a Web-based application that allows its service advisers to text repair updates, videos and files to customers, increasing sales and customer satisfaction.


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